Refund policy

Returns

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, with original packaging and any included wrappers. You'll also need the receipt or proof of purchase.

To start a return, please contact us at support@arkeo.shop. Returns must be requested and approved before being sent back. Approved returns should be sent to the following address:

8255 Segale Park Dr B, Tukwila, WA 98188

Customers are responsible for return shipping costs. We do not provide prepaid return labels. Items sent back without first requesting a return will not be accepted.

If you have any questions about returns, you can always contact us at support@arkeo.shop

Damages and Issues

Please inspect your order upon delivery. If the item is defective, damaged, or you received the wrong item, contact us immediately so we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain items cannot be returned, including custom or special-order products and sale items. Gift cards are also non-returnable.
If you have questions about whether your item is eligible for return, please reach out before purchasing.

Exchanges

We do not offer exchanges.
If you wish to purchase a different item, please return the original item (if eligible) and place a new order separately.

Refunds

Once we receive and inspect your return, we will notify you whether your refund is approved. If approved, the refund will be issued to your original payment method within 10 business days.

Please note that processing times may vary depending on your bank or credit card provider. If more than 15 business days have passed since your return was approved, please contact us at support@arkeo.shop.